Returns & Refund Policy
Eligible Returns
Returns may be requested within 14 days for eligible items that are unused and in their original condition, returned with original packaging when applicable, and not damaged, altered, or missing components.
Non-Returnable Items
Due to the nature of collectibles and market fluctuations, the following items are final sale and cannot be returned: trading cards, graded cards, sealed trading card products that have been opened, mystery boxes, and clearance or sale items.
Damaged or Incorrect Items
If you receive an item that is damaged during shipping or if you receive the wrong item, please contact us within 3 days of delivery. Please include your order number, a description of the issue, and photos of the item and packaging. We will review the claim and work with you to provide a replacement, store credit, or refund when appropriate.
Return Authorization
Before returning any item, customers must contact The Collectors Drop for return authorization. Unauthorized returns may be refused.
Refund Processing & Shipping Costs
Once a return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to the original payment method, and processing times may vary depending on your payment provider. Original shipping costs are non-refundable unless the return is the result of our error. Customers are responsible for return shipping costs unless otherwise agreed upon. For return requests or questions regarding this policy, please contact us through our Contact page. The Collectors Drop reserves the right to update or modify this policy at any time without prior notice.